Nicolas Huss, CEOFor years, online and mobile commerce growth has been overtaking traditional retail growth across the globe and this growth is accelerating with even more international consumers joining the global marketplace. As an online merchant, this marketplace spread across the world, represents millions of potential customers. However, the challenges are no less for the contactless payments domain, as well.
For instance, one of the largest travel booking companies, Trip.com connecting 5000 cities around the globe, with more than three million individual flight routes was facing some challenges on the payment front. The company operates in 17 languages and desired to run smooth and seamless cross-border payments for its customers all over the world. This was to be done without time-consuming reporting and reconciliation, along with optimal costs. Simultaneously, Trip.com aimed to implement local payment solutions in each of its target markets to improve its acceptance rate and reduce processing cost.
Additionally, Trip.com needed a payment partner who could deal successfully, with transactions involving huge volumes of acquirers from around the world. In-case of mishandling, this could lead to delayed payments and high decline rates, implying frustrated consumers and higher rates of purchase abandonment.
For finding an answer to these challenges, Trip.com turned to Ingenico Group. The corporation provides the global leader in seamless payment, providing smart, trusted and safe solutions to empower commerce across all channels, instore, online and mobile. Using Ingenico’s platform Trip.com could offer card payments to customers, along with a range of alternative payments as well, from eWallets and prepaid cards to bank transfers and real-time banking.
With Ingenico’s full-service model, the client will have only one contract to manage and receive a single report and remittance for all activated payment methods
The Ingenico platform integrates alternative payment methods seamlessly.
Ingenico also offered Trip.com an effective multi-acquirer solution, which ensured seamless cross-border payments by automatically rerouting declined payments to a backup acquirer. This reduced decline rates and led to higher authorization rates for Trip.com. In turn, this minimized frustration for overseas customers by reducing the rate of unnecessary declines.
As a result of the agreement with Ingenico, Trip.com enjoyed robust and sustained growth in markets around the world, with increased sales volumes.“From the beginning, Ingenico has demonstrated clear strengths in terms of transaction conversion rates and stability. Its pedigree as a leading international PSP operating around the globe means it is the perfect partner to support us in providing the best possible local service in each of the markets we do business in,” affirms Lynn Qu, Vice President of Product and Retail, Trip.com.
Ingenico unleashes the power of payments to help businesses reach new markets, increase ROI and trigger growth. The company specializes in deleting the complexity from cross-border eCommerce. It is a full-service, collecting Payment Service Provider (‘PSP’). The group’s platforms provide a single technical connection to over 150 different international credit cards and alternative payment methods. The team at Ingenico group can collect and remit payments from all over the world. Because of their global presence, one does not have to open multiple bank accounts or form new legal entities in every country one decides to sell in.
With Ingenico’s full-service model, the client will have only one contract to manage and receive a single report and remittance for all activated payment methods. This simplifies the payments reconciliation process and reduces the demands placed on the client’s finance department.
The client can create the best possible checkout experience for his customers, on any device, whether desktop or mobile they choose to connect with, using Ingenico’s array of mobile interfaces, products and services. With its mobile-first approach, Ingenico group has flexible integration capabilities that offer mobile friendly and in-app payment pages that create an optimized user experience. The company assists its clients in offering their customers a consistent experience and accept payments whether they are made online, in-store, or on-the-go from any connected device.
